Privacy Policy

Last updated: 3 October 2026

1. Who we are

JET Event Hire Ltd is an event equipment hire company based in Coventry, West Midlands.

Our website is jeteventhire.co.uk.

For questions about this privacy policy or how we use your personal information, you can contact us using the details provided on our Contact page.

2. Information we collect

We may collect personal information when you contact us, request a quotation, make a booking or otherwise use our website.

This may include:

  • your name;
  • email address;
  • telephone number;
  • billing or event address;
  • event date, venue and event details;
  • information you provide within an enquiry;
  • quotation, booking and invoice information;
  • correspondence between you and JET Event Hire;
  • technical information relating to your use of our website, such as your IP address, browser type and device information.

3. How we collect your information

We may collect information when you:

  • submit a contact or enquiry form;
  • contact us by email, telephone or social media;
  • request a quotation;
  • book equipment or event services;
  • interact with our website.

We may also automatically collect limited technical information through cookies and analytics tools.

4. How we use your information

We may use your information to:

  • respond to enquiries;
  • prepare and send quotations;
  • process and manage bookings;
  • arrange delivery, setup and collection of hired equipment;
  • communicate with you regarding your event;
  • issue invoices and maintain financial records;
  • provide customer support;
  • maintain and improve our website and services;
  • protect our business and website from fraud, abuse or security threats;
  • comply with legal and regulatory requirements.

5. Our lawful basis for processing

Depending on the circumstances, we process personal information because:

Contract: it is necessary to provide a quotation, enter into an agreement with you or fulfil a booking.

Legitimate interests: it is necessary for the reasonable operation and administration of JET Event Hire, including responding to enquiries, maintaining customer relationships and improving our services.

Legal obligation: we may need to retain certain information to comply with legal, tax or accounting requirements.

Consent: where we specifically ask you for consent, for example for certain marketing activities or non-essential cookies.

6. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate the business. These may include:

  • website hosting and technical service providers;
  • email providers;
  • payment processors;
  • accounting and invoicing providers;
  • analytics providers;
  • delivery providers or subcontractors where required to fulfil your booking;
  • professional advisers or authorities where legally required.

These organisations should only receive the information necessary for them to provide their service.

7. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and business obligations.

For example, booking, invoice and transaction records may be retained for the period required for accounting and tax purposes.

Enquiries that do not result in a booking may be retained for a reasonable period so that we can respond to follow-up enquiries and maintain appropriate business records.

8. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the site and improve its performance.

Some cookies are essential for the website to function and do not require consent.

Where we use non-essential cookies, such as analytics or advertising cookies, we will request your consent before placing them on your device.

You can change or withdraw your cookie preferences using the cookie controls available on the website.

9. Embedded content and third-party services

Pages on this website may include content provided by third parties, such as videos, maps, social-media content or other embedded services.

These providers may collect information about your interaction with their content and may use cookies or similar technologies in accordance with their own privacy policies.

10. Your data protection rights

Under UK data-protection law, depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • restrict how your information is processed;
  • object to certain processing;
  • request transfer of certain information;
  • withdraw consent where processing is based on consent.

If you would like to exercise any of these rights, please contact us.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

12. Changes to this policy

We may update this privacy policy occasionally to reflect changes to our website, services or legal obligations.

The date at the top of this page will show when the policy was most recently updated.

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